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E-Commerce FAQ's

Q: There are a lot of companies that offer do-it-yourself web sites with shopping carts. Yahoo, for instance, and they're a lot cheaper to set up than a company like Creative Web Designing. Isn't that a good way to save money? ANSWER

Q:
I've heard the Internet referred to as a "gold rush." Is it really that easy to make a lot of money with a web site? ANSWER

Q:
Do you provide the merchant account for processing credit card transactions? ANSWER

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How does the credit card processing work? Does the shopping cart do the credit card processing automatically, or do we have to do that manually? ANSWER

Q:
I hear a lot about security, for instance credit card numbers getting stolen. Will that be a problem?
Why do my pictures in my online store load slow? ANSWER

Q: Why do my pictures in my online store load slow? ANSWER




Q: There are a lot of companies that offer do-it-yourself web sites with shopping carts. Yahoo, for instance, and they're a lot cheaper to set up than a company like Creative Web Designing. Isn't that a good way to save money?

A: You're right, they are CHEAP, and the results you'll get will reflect that. There are a lot of reasons why we don't endorse or support these services:
Most of them make it difficult, if not impossible, to do what needs to be done for search engines. Without the search engines, you might as well not even bother.
These services use templates, and you are limited to whatever those templates allow. Furthermore, you will have to fit your product information into their structure, as opposed to having the structure fit to your needs the way we do.
Updating product information is usually cumbersome and time-consuming. We make it easier and quicker for you to manage your product information.
While these companies might provide information about promoting your web site (a lot of it is useless), it's not the same as having a consultant working with you to get the most out of your investment.



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Q: I've heard the Internet referred to as a "gold rush." Is it really that easy to make a lot of money with a web site?

A: No, it's not that easy. Starting an Internet business is just like starting a brick-and-mortar business. It takes time, money, and effort to build it, and help it grow. That doesn't happen overnight. We have clients making a lot of money with their e-commerce sites, but they didn't get there immediately.

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Q: Do you provide the merchant account for processing credit card transactions?

A: Yes, we are now offering merchant services. Please click here!

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Q: How does the credit card processing work? Does the shopping cart do the credit card processing automatically, or do we have to do that manually?

A: Actually, the choice is yours. You can be set up to authorize and settle transactions automatically, authorize automatically and settle manually, or authorize and settle transactions manually. Whatever works best for you.

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Q: I hear a lot about security, for instance credit card numbers getting stolen. Will that be a problem?
A: No. We do not store credit card information online. That information is stored on your local computer.

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Q: Why do my pictures in my online store load slow?

A: It doesn't matter if your emailing photos of your grandson or putting images of your latest product on your online store. Too many people don't consider optimizing their photos for the web. We've all been on too many web pages where it seemed that the photos would never load, and sometimes they didn't. So here are some steps to make sure that your photos show up on your site.

1. Always have a back up original format copy of your image. Never alter the original. Believe me you will regret it.

2. Crop to size. Make sure that you crop out any extra information that isn't needed. Remember the larger the photo the longer it takes to load or send.

3. Resize to reduce pixels. There should be an option to resize according to pixels. You're going to want the largest size to be no more than 250 pixels or you can reduce the dpi to no more than 96.

4. Reduce the color palette. Many images have millions of colors so the first thing that you need to do is reduce the colors to 256. You will lose some depth with this.

5. Save the file in a standard format. JPEG is the most common for photos and you can compress the image with a JPEG for further reduction in file size. It's not unusual to see GIF or PNG as well.

Remember that with a 56k connection a 150k file will take 20 seconds to load. If you're creating a web page every photo that you add will add to the time it takes to download all of the images. If you keep the images small in size the smaller resolution will not be as obvious.


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Q: How do I back up my site?

A: Please follow the instructions below.

1. Login to your Control Panel

2. Scroll over "Tools"

3. Select Database Backup

4. Click on Backup (this step may take several minutes)

5. Select No Compression

6. Then click backup again

7. You should see your backup



 

 

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